No business owner would argue with the idea that making life easier for your clients ultimately pays off for your business. However, when it comes to an internal process like document management, you typically think only of the benefits to the company—increased efficiency, organization, etc. for employees.
But have you thought about what a web-based document management system could mean for your clients?
Let’s look at the accounting industry.
On the one hand, you have a traditional CPA. When a client’s income taxes have been prepared, a large packet of documents must now be printed, bound and shipped. Then you find one tiny error, and the corrected packet must now be printed, bound and shipped all over again.
The time and materials lost in this back-and-forth game are substantial for both parties.
On the other hand, if your CPA were using PaperHost’s web-based document management system, you’re provided with a client login, which allows you to review, print, e-mail and search all your personal tax documents online. And since the system has been customized with your CPA’s logo and business information, you’ll never even realize they’ve outsourced their document hosting.
You’re just left thinking, ‘What a great accountant!’
By offering clients the convenience and efficiency of online document access, your business saves clients’ time and headaches, which makes a lasting impression.
And all the sudden, many new avenues begin to appear. Clients can get the information they need even if they can’t reach the office—including evenings and weekends. If a client misplaces a key document, anyone in your office can e-mail a new copy immediately.
In short, customer solutions are made simpler.
Deployment of a PaperHost web-based document management system will not only improve internal business processes but also enhance customer service, meaning happier employees and happier clients.
Learn more about how the PaperHost advantage at www.PaperHost.com or contact us direct at 800-882-3573.